Shipping Policy

1. Order Processing

• Orders are processed within 1 business day (Mon–Fri).
• Delays may occur during new launches or peak periods.

2. Shipping Destinations & Delivery Times

• Netherlands: 1–4 business days – VAT included
• EU: 3–7 business days – VAT included
• Non-EU (International): 7–14 business days – Duties/taxes paid at checkout (DDP)

3. Shipping Rates

• Calculated at checkout.
• International orders include duties/taxes for transparency.

4. Tracking

• Tracking code emailed once shipped.
• May require up to 24 hrs to activate.

5. Address Changes

Cannot be made after dispatch. Please ensure the provided address is correct.

6. Customs & Import Fees

Paid upfront by you. Kenz Ellaey is not liable for local customs delays or additional requirements.

7. Lost or Delayed Packages

• We use reputable couriers.
• If delayed >10 days, email info@kenzellaey.com and we will assist with an investigation.

8. Collection & Restrictions

• Some regions may have limited shipping or restrictions.
• We’ll notify you if unable to ship to your address.

9. Holidays & Blackout Periods

• No shipments on public holidays.
• Processing times may vary during promotional periods or launches.

10. Contact & Support

Shipping queries can be sent to info@kenzellaey.com. We’re happy to help.